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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A pop-up menu will open. It offers in-depth info about all the actions that you can perform on the given page. Each pop-up window appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge selection of tutorial video clips describing how to work with our Control Panel. They're shot for those of you who would like to see how things are getting done instead of just reading articles. Thus, everyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you need, take a glimpse at our extensive FAQ section, which covers questions asked by real users and offers real solutions. We periodically update our FAQ database with new articles in an attempt to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ section either, we have a fantastic team of support engineers available 24/7 and eager to help you with any query. Each support ticket you submit will be answered in less than sixty minutes (the average trouble ticket response time being only twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 264192

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com